Contact Cart Stalker support
Email [email protected] with your .myshopify.com store domain and a short description of the issue. Never send passwords, access tokens, or buyer payment details.
Technical support
Installation, Web Pixel connection, storefront events, reports, and exports.
Privacy requests
Verified access, redaction, store deletion, and data-handling questions.
Quick setup check
- Open Cart Stalker from the Apps area in Shopify Admin.
- Open Settings and confirm that the tracking connection is active.
- Visit the storefront and grant analytics consent if the privacy banner asks.
- Browse a product and add it to the cart.
- Return to Dashboard, Sessions, or Carts and refresh the view.
If activity does not appear
- In Settings, select Repair connection and wait for confirmation.
- Confirm the storefront's analytics consent was granted for the test browser.
- Try a standard product-page add-to-cart or Shopify-compatible quick-add control.
- Allow a few seconds for the event to arrive, then reload the app view.
- Include the browser, storefront theme, and approximate test time in your support email.
Abandonment and approximate locations
A cart is marked abandoned after the inactivity timeout configured in Settings. Location data is approximate and may be unavailable for private, internal, masked, or unsupported IP addresses. It should not be used as an exact buyer address.
Uninstalling Cart Stalker
Remove the app from Shopify Admin to revoke access and begin deletion of the store's Cart Stalker data. See the Privacy Policy for details or contact support for a verified deletion question.